I have Outlook 2003 on my desktop and it has an Exchange client to an Exchange 2003 server. I'm trying to implement the RPC over HTTP client. So I followed those instructions: On the Tools menu, click E-mail accounts, select View or change existing e-mail accounts, click Next, select the Exchange e-mail account, and then click Change. Click More Settings, then click the Connection tab. At this point, I was supposed to see the "Exchange over the Internet" section but in my case it's just not there. This section is blank. What should I do for it to appear?

In order to have the Exchange over the Internet section you need to have Windows XP SP1 installed along with the hotfix found in Knowledge Base article 331320, or Windows XP SP2 installed. SP2 is currently in wide beta testing.

If you aren't using Windows XP SP2, download the hotfix at http://www.microsoft.com/downloads/details.aspx?familyid=8670cff6-3d95-496e-8df4-13d8f38715fa or grab the Knowledge Base article at http://support.microsoft.com/?kbid=331320.

The Office Resource Kit has more information on configuring RPC over HTTP. You can read "Configuring Outlook 2003 for RPC over HTTP" online at http://www.microsoft.com/office/ork/2003/three/ch8/OutC07.htm for a good overview.

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Diane Poremsky is the president of CDOLive LLC and a Microsoft Outlook MVP. She's author of Teach Yourself Outlook 2003 in 24 Hours (Sam's, 2003) and coauthor of OneNote 2003 for Windows (Visual QuickStart Guide). For questions or suggestions for future columns, write her at outlook@cdolive.com.