Unfortunately, BCM is explicitly not supported for those users who get their email via an Exchange server. As a result, if you're an Exchange user, you're not going to be able to use BCM.

Until now. It turns out, you can install Business Contact Manager, even if you're an Exchange user. You just can't install it into the Outlook Profile that is connecting to the Exchange server.

To get around this restriction, create a new profile. This will create a new, local .PST file on your computer. Then install Business Contact Manager and select the local, non-Exchange profile. You'll wind up creating a separate block of contacts in this local profile, but since you can copy and paste contacts between the profiles, it's a small price to pay to be able to use this very helpful CRM tool.

For more than 20 years, David Gewirtz, the author of Where Have All The Emails Gone? and The Flexible Enterprise, has analyzed current, historical, and emerging issues relating to technology, competitiveness, and policy. David is the Editor-in-Chief of the ZATZ magazines, is the Cyberterrorism Advisor for the International Association for Counterterrorism and Security Professionals, and is a member of the instructional faculty at the University of California, Berkeley extension. He can be reached at david@zatz.com and you can follow him at http://www.twitter.com/DavidGewirtz.